Our Experienced Sports Injury Specialists are Friendly and Very Helpful.




AidMyAchilles Customer Service

AidMyAchilles.com is committed to helping people who suffer from soft tissue injuries (i.e. bursitis, tendinosis, arthritis, fibromyalgia and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.

General Questions and Orders

Personal Treatment Advice

Shipping Information

AidMyAchilles 60 Day Return Policy

AidMyAchilles 1 Year Replacement Warranty

Suggestions and Testimonials

Company Information


General Questions and Orders

 
achilles inquiries, quadricep inquiries

Our friendly AidMyAchilles Advisors are available 7 days a week to answer questions about our products, your injury or condition, and to take your order.

Your health matters to us. We're here to help you select the most effective products for your condition and to assist you throughout your rehabilitation; that is our commitment to you at AidMyAchilles.com.


Why is our BFST® a Plug-In Unit and not Battery Powered?

We field a lot of calls from our customers that want to know why our Inferno Wraps® don't come with a battery powered option. The simple answer is that our Inferno Wraps® use a lot of power. We tried looking at batteries, but we found that a high capacity (and high cost) lithium-ion battery would only power our Shoulder Inferno Wrap® for about 25 minutes - and then it would need to be recharged. The amount of power that our wrap uses over such a short span of time should really drive home the fact that our Inferno Wraps® are real, industrial strength treatment devices; currently, for us to provide a battery option for our wraps we would have to reduce the level of electromagnetic energy (ie. treatment power) emitted from this product. The lower the energy output, the less effective the device will be for stimulation blood-flow (and as such overall healing speed) which is why our Inferno Wrap® units are plug-in units only.


 
 

To reach us by mail:
MendMeShop
60 Pine St.
Collingwood, Ontario
L9Y 2N7
Canada


Personal Treatment Advice

 
Call for your personal treatment plan.

Our knowledgeable MendMeShop® Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to AidMyAchilles customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.

Speak with a Product Specialist:
Toll free at 1-866-237-9608 within the Continental US.
International callers dial +1-705-445-3505

Send us an email:
service@mendmeshop.com


Shipping Information

 

At AidMyAchilles we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.

Free shipping on orders over $250.00.

Free Shipping Policy

Orders over $250.00 USD will be shipped (Standard Shipping) free of charge within Continental North America. To receive your product sooner, Express Shipping is optional at reasonable rates.

When You Can Expect Your Shipment?

Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.

All orders are shipped from a warehouse in Pennsylvania (PA), USA.

Estimated Delivery Times within Continental US:

Standard Shipping delivers 2 - 6 business days from order date.
Express Shipping delivers 2 - 3 business days from order date.

Please Note: Express Shipping may require a signature upon delivery

Estimated Delivery Time Overseas:

Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.


Return Policy and Return Instructions

 

All AidMyAchilles products come with an Iron-Clad 60 Day Money Back Guarantee on every purchase. If you are not satisfied with your purchase and you are not getting expected results after following the treatment protocol for 4-8 weeks, contact us for return instructions. For overseas orders, this guarantee is extended to 75 days.

MendMeShop 60 Money Back Satisfaction Guarantee.
  1. Call us before returning a product to receive complete return instructions.

    Toll Free Returns Line (Continental US)
    1-866-989-6431

    International Returns Line
    Canada +1-705-445-3505
  2. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  3. Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.

  4. On the outside of the box, write Canadian Goods Returning to Seller for Refund.
  5. Send the parcel by regular mail from your post office. AidMyAchilles recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.

    Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  6. On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    60 Pine St., Collingwood, Ontario Canada L9Y 2N7
  7. A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.
    Note: The 3 Part Payment Fee is non-refundable.

AidMyAchilles Warranty

 

All AidMyAchilles products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

MendMeShop 1 Year Replacement Warranty.

Toll Free Warranty Line (Continental US)
1-866-237-9608

International Warranty Line
Canada +1-705-445-3505


  1. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  2. Include all original manufacturer's parts so the product can be tested for quality control purposes. Any part that is missing may not be included with the new product under the assumption replacement was not necessary.
  3. On the outside of the box, write Returning for Warranty Replacement.
  4. Send the parcel by regular mail from your post office. AidMyAchilles recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service. Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  5. On the customs declaration label you fill in at the post office, write Returning for Warranty Replacement in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    60 Pine St., Collingwood, Ontario Canada L9Y 2N7
  6. Record your Customs Declaration Number before sending the parcel and call us to have a replacement unit sent out. Please have your Customs Declaration Number ready when you call.

Suggestions and Testimonials

 
We appreciate your feedback at MendMeShop

We appreciate you taking the time to let us know about your AidMyAchilles experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.

If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.

Call toll free (Continental US) 1-866-237-9608
International callers dial +1-705-445-3505


About Our Company

 

AidMyAchilles.com is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have flexible soft tissue that is resistant to re-injury.

We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. AidMyAchilles.com provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include Blood Flow Stimulation Therapy devices, Freezie Wrap® cold compression therapy wraps and therapeutic accessories. We are continually improving our products and adding to our strong line of therapeutic devices.

Our knowledgeable and friendly AidMyAchilles Advisors and Product Specialists are available throughout your entire treatment to answer your questions about our therapies and how to treat your soft tissue injury or condition (i.e. muscle strain, tendonitis, joint pain, bursitis, etc.).

AidMyAchilles.com is a division of MendMeShop®, both of which are trade names for IN.GENU Design Group Inc. located at 60 Pine St., Collingwood, Ontario Canada L9Y 2N7.

AidMyAchilles.com products are only available online. Our secure shops and ordering process ensure that your order is handled securely, filled properly and delivered promptly.

All rights reserved, AidMyAchilles.com - a division of MendMeShop.com.

 
 
 
Specialized Hamstring Customer Service Advisor can help you with product selection.

Results may vary. Remember to include your physician in choosing the best treatment option for you. To discuss your particular situation and how our products can help, call toll-free at 1-866-237-9608.


Dear MendMeShop,

I purchased the Inferno and Freezie because on August 28th my life changed, I was in Florida at the beach taking my last skimboarding run when I heard the dreaded pop and hit from behind. I had in fact after an MRI 2 weeks later ruptured my Achilles Tendon 100%. I was devastated...being 50, an athlete, former track record holder, my life came to a complete standstill. I found your site from an Achilles site with Blogs and I am very grateful. My current condition is nothing short of a miracle. I had surgery two and half weeks ago , surgery was open to repair tendon and was one hour 20 minutes. I was placed in a hard cast with toes down for 1 week, I observed all rules and used crutches 100%. After 1 week cast was removed then I was back in my air cast, I could put absolutely no pressure whatsoever on the repaired leg for 4 days. I received your products and immediately used them. The inferno wrap and freezie are my favorites, I just drove home 200 miles with the inferno wrap on via a 12 volt inverter. Last Saturday night I went out in a flip flop with the injured foot to just get used to having some weight on it. This past week i experimented with different shoes and sneakers and when I attended my second PT session all the swelling and bruising was gone and I had great side to side motion still working on stretching the achilles. Yesterday I drove with sneakers on and walked 1.5 miles on my sons college campus with no crutch, can, etc. Today I wore docksiders and drove home another 200 miles, I am now laying in bed with the Inferno on my left foot which has the intact achilles but it is sore due to disruption of weight from injury, at the same time I have the Freezie on my repaired leg. After reading all the stories on the internet and talking with people as well as knowing of the seriousness of this injury, I believe your products have played a key role to getting me back on my feet and my life headed back to normal 1000 times faster than the average achilles rupture patient. Thank You so much for great products and superior service as well as unprecedented guarantee. I will let you know when I am walking normal without any limp

Rating: Five Star Rating

D Hunziker

 

Advanced Therapy for torn achilles, ruptured achilles, sprained ankle or other ankle injury

Ankle sprain treatment and pulled achilles treatment without surgery

An effective treatment

Relieve the pain of plantar fasciitis with a cold compress

This universal leg wrap can increase healing rate of a shin, calf, groin, thigh, or hamstring

Freezie Leg wrap for cold compression of the shin, calf, groin, thigh, or hamstring

Blood Flow Stimulation Therapy with an Inferno Back wrap for the ultimate in sore back healing

Freeze Wrap Back - reduce back pain and swelling in sore, strained or overused muscles, especially in the lower back and trapezius muscles

Knee Flex Passive Stretch Device for meniscus injury mcl injury and acl injury

Contact one of our Mendmeshop Customer Service Advisors Achilles questions help with ordering and recommended treatment directions